Last updated: May 2025

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Active Squirtz ("we", "us", "our") is a Mackay-based children's health and wellness program delivering fun-filled experiences across Australia. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information provided through our website and programs.

 

1. Information We Collect

We may collect the following types of personal information:

a) Information You Provide

• Parent or guardian name, email address, phone number, and postal address

• Child's name, date of birth, and age group

• Health or medical information relevant to program participation (e.g. allergies, dietary needs)

• Payment and billing information

• Enquiry or contact form submissions

 

b) Information Collected Automatically

• Website usage data including IP address, browser type, and pages visited

• Cookies and similar tracking technologies (see Section 8)

 

2. How We Use Your Information

We collect and use personal information to:

• Register children and manage program enrolments

• Communicate with parents and guardians about programs, events, and updates

• Process payments and manage accounts

• Ensure the safety, health, and wellbeing of all participants

• Improve our programs, website, and services

• Send newsletters or promotional material (only with your consent)

• Meet our legal obligations

 

3. Children's Privacy

Active Squirtz is committed to the protection of children's personal information. We collect information about children only from their parents or legal guardians. We do not knowingly collect personal information directly from children under the age of 18 without verifiable parental consent.

Health or medical information provided for a child is used solely for the purpose of ensuring their safety and wellbeing during our programs. This information is stored securely and is only accessible to relevant staff members on a need-to-know basis.

 

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information in the following circumstances:

• With trusted third-party service providers (e.g. payment processors, email platforms) who assist in delivering our services — they are required to maintain the confidentiality and security of your information

• With program delivery partners or venue operators where necessary for session management

• If required or permitted by law, regulation, court order, or government authority

• To protect the rights, safety, or property of Active Squirtz, our staff, participants, or the public

 

5. Storage and Security

Your personal information is stored securely in Australia. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include password protection, secure servers, and restricted staff access.

While we take every precaution, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you believe your information has been compromised.

 

6. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you or your child, and to request corrections if the information is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details in Section 10. We will respond within a reasonable timeframe (usually within 30 days). In some circumstances we may need to verify your identity before providing access.

 

7. Marketing Communications

We may send you information about our programs, offers, or events if you have provided consent. You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email

• Contacting us directly using the details in Section 10

Please note that even if you opt out of marketing emails, we may still send you important service-related communications.

 

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content. You can control the use of cookies through your browser settings; however, disabling cookies may affect the functionality of some parts of our website.

 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

 

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

 

Active Squirtz

Mackay, Queensland, Australia

Delivering programs nationally across Australia

Email: info@activesquirtz.com.au

 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised date. We encourage you to review this policy periodically.